For reasons that have long surpassed my understanding, I have for some time maintained two separate but very similar pages on Facebook. The first is my personal profile page, and the other was my Official Author Page.
Ostensibly, the benefit of the latter type of page is that anyone can join it — for instance, if they like my work but don’t necessarily want to to “friend” me and reveal all of their personal data in the process. I was okay with this.
Then Facebook had to go and ruin it all.
Facebook, on its own initiative and without asking me first, changed my Official Author Page to a Community Page, a sort of public forum that anyone can create. This removes certain features, takes its content out of people’s newsfeeds, deprives me of official control over the page, and generally makes it sort of useless. It also makes it harder to distinguish from Facebook’s automatically generated info pages.
I might have restrained my response to an angry sigh and a shrug except for one thing. In the page’s top bar of information, they altered a key piece of information. It now reads “Community Page about David W. Mack” — complete with that link. That’s right: those morons at Facebook linked what had been MY OFFICIAL PAGE to one about the OTHER David Mack, the creator of Kabuki. And they did this FOR NO REASON. And left me NO MEANS OF FIXING IT.
As anyone who has ever had a grievance with Facebook knows, this $50-billion-valued corporation has no live chat support, no customer-service phone numbers, and no real means of submitting detailed complaints. They just run roughshod, do whatever they want, and unless one happens to be a megastar with a million Twitter followers or a TV or film celebrity or a major politician, there’s nothing one can do about it.
If I delete the page and try to start over, they’ll probably bar me from using my own name on an official page, since it’s already taken by this community page, which apparently is about someone else, anyway.
How I despise Facebook.